Terms & Conditions

Welcome to Diamond Palace. By accessing and using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using our site or purchasing any products.

1. General Information

This website is operated by Diamond Palace. Throughout the site, the terms “we”, “us” and “our” refer to Diamond Palace. By visiting our site and/or purchasing something from us, you engage in our service and agree to be bound by these Terms & Conditions.

2. Product Information

We strive to ensure that all product descriptions, images, pricing, and specifications are accurate and up to date. However, slight variations in color, size, and appearance may occur due to lighting, screen settings, and handcrafted processes.

All diamond and gemstone descriptions follow industry standards including the 4Cs: Cut, Color, Clarity, and Carat Weight.

3. Pricing & Payments

All prices listed on our website are subject to change without notice. We reserve the right to modify or discontinue products at any time. Payments must be completed in full before order processing and shipment.

4. Custom & Made-to-Order Jewelry

Custom and made-to-order pieces are specially crafted based on customer specifications. These items may require additional production time and are generally non-refundable unless defective or damaged upon delivery.

5. Shipping & Delivery

Delivery timelines are estimates and may vary depending on product availability, customization requirements, and shipping location. We are not responsible for delays caused by shipping carriers or unforeseen circumstances.

6. Returns & Exchanges

Returns and exchanges are accepted only in accordance with our Return Policy. Items must be unused, in original condition, and returned within the specified return window.

Custom jewelry, resized rings, and engraved items may not be eligible for return unless there is a manufacturing defect.

7. Intellectual Property

All content on this website, including images, text, logos, and designs, is the property of Diamond Palace and may not be copied, reproduced, or distributed without written permission.

8. Limitation of Liability

We are not liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products or website.

9. Changes to Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Continued use of the website constitutes acceptance of any changes.

10. Contact Information

For any questions regarding these Terms & Conditions, please contact us through our website or customer support channels.